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DailyPay
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www.dailypay.com
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Jazmin B Rfy

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Dispute

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Contains 1 confidential file for company representatives
Updated by user Apr 27, 2024

DailyPay is a terrible service only set out to steal your funds. The customer service is purposely horrible to deter you from attempting to get your money back.

I called customer service and was transferred so many times the phone call had been going for over an hour before anyone finally attempted to solve the problem. I had to contact the BBB and file a complaint here for them to finally return my funds.

It’s disgusting. The company should be shut down.

Original review Apr 12, 2024

I disputed a charge on 2/17/24. I explained in great detail that the charge was being disputed because I never received the items I paid for; therefore, the charge is now considered fraudulent and a scam.

I am entitled to compensation. I explained to DailyPay that the company the funds were paid to have not responded to any of my attempts at reimbursement, which led to me disputing the charge. I do not understand why my dispute was denied. DailyPay claimed since they made no error, there was no need to approve my dispute.

I have evidence that I never received the item and am legally entitled to the funds being placed back on my card. DailyPay prolonged this incorrect decision for 2 months. I would like my funds redistributed immediately, as this is theft. Daily Pay also changes my direct deposit back to their account AFTER I change my direct deposit to a checking account at an FDIC bank.

I never authorized this.

I spoke with someone on the phone and they said it wouldnt happen again, but they continued to do it. Daily Pay and Friday by Daily Pay are dishonest services looking to steal your money.

View full review
Loss:
$56
Cons:
  • Long wait times
  • No refunds
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don’t use Daily Pay.

Anonymous
map-marker Parkville, Maryland

Wrong information on my account

I received a new pay card from my employer. The routing # wasn't changed but my account # was.

Now daily pay is saying I was overpaid & they are freezing my daily pay & taking my $ because they had the wrong account #.

I changed the account # to the correct one. I want my daily pay unfrozen & no $ should be taken from my pay check

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User's recommendation: Don't use daily pay

Anonymous
map-marker Washington, District Of Columbia

Wrong information on my account

They sent my $ to the wrong account and are telling me I may not be reimbursed. I have sent the correct information & they are now not responding to me

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User's recommendation: Make sure daily pay has the correct information

Tonisha B Itt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denied of help

I've been trying to access my Daily Pay account for the last week. I've spoken to several supervisors and support teams for Daily Pay.

I'm getting the run around; no one has any information.

Somehow, every time I speak to someone, they tell me to wait another 24 hours. It's been weeks; this is the worst service anyone has had.

View full review
Pros:
  • No pros only cons
Cons:
  • Theft fraud and the company is ran out of usa

Preferred solution: Competent customer service speak English competent supervisors contact information for these so-called specialist that DailyPay contact information for the DailyPay specialist.

User's recommendation: They are stealing your money I am going into a legal battle DONT NOT LET THEM ROBB YOU read the reviews and talk to people DONT NOT USE THIS APP They ARE A LEGAL SCAMMING Corporation they steal your information and sell it.

Anonymous
map-marker Rochester, New York

App problems

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There was problems with current information loading and after the message mentioning pissedconsumer there was quick results thank you

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User's recommendation: Mention pissedconsumer and get quick results

Anonymous
map-marker Irving, Texas

No puedo actualizar mi número de teléfono y me contestaron bien pero no pude resolver mi problema

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Me dijeron que en veinticuatro horasAutomóvil club británico RecreoIbir Una clave, pero No divertidociónó ahora ya no puedoyo ingresoaraluna aplicación ya no acepta mi contraseña

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Anonymous
map-marker Crystal Lake, Illinois

Dispute

Dear DailyPay Customer Service,

I am writing to dispute the charges related to my payroll. According to my records, my total earnings after taxes and deductions for the specified pay period were $1190.98.

However, only $965.11 was deposited into my checking account by DailyPay.

I understand that DailyPay charges a fee of $3.49 each time I make a transfer. However, I have noticed additional fees on top of this. For example, if my available balance is $74.05, DailyPay should deposit the full amount (not minus their $3.49 fee, which i only got $70.46 deposited into my account).

Instead, they are claiming that my remaining direct deposit is $190.97, which is incorrect. It should be $225.87 after accounting for the fees I've already paid.

Furthermore, an additional $34.90 was deducted from my remaining balance, even though I had already paid the withdrawal fees.

It appears that DailyPay is charging fees on top of more fees, resulting in an unfair reduction of my earnings.

I kindly request that you review my account and rectify the discrepancies. Please adjust my remaining direct deposit to reflect the correct amount of $225.87. Additionally, I urge you to reconsider the additional fees deducted from my balance.

I appreciate your prompt attention to this matter and look forward to a resolution. If necessary, I am prepared to escalate this dispute further.

Over 41 pay periods, they have taken an additional $700.99 in fees that I already paid.

What a shame that they are stealing money from customers that are keeping them in business by using their service. I will no longer use this and will be filing a lawsuit soon.

Thank you for your assistance.

Pissed customer

View full review

User's recommendation: DO NOT USE THIS SERIVCE, IT IS NOT WORTH IT! ESPEICALLY IF YOU ARE ALREADY STUGGLING TO MAKE ENDS MEET!

Alice A Wgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account

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It's not helpful at all. I forgot my information and they want more proof after I gave it to them.

I forgot my password.

I have not used it in over a year. So, I want to delete my account and I'll have my employer set a new one.

View full review
Loss:
$53
Pros:
  • Great to use but to get any help it is crazy
Cons:
  • If you forget your information after a year they will not help help

Preferred solution: A way to change my information my phone number

Lakeysha S Nop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to set up daily pay

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Updated by user May 22, 2024

I’mi still can’t get signed up for daily pay if won’t let me so I will give up on it

Original review Apr 20, 2024

I still cant get on the daily pay I talked to somebody a couple days ago to help me set up the daily pay but it still not working for me

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Preferred solution: To set up daily pay so I can use it

User's recommendation: Have it do u can get in the site

Jessica S Kvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't access dailPay

I worked at Arby's in Kansas a few years ago but I can't remember my login stuff phone number or nothing I used then to access my dailypay now I work at Arby's in ponca city ok and can't access my daily pay by phone number email or employee id.

View full review
Pros:
  • Helps with gas and stuff till pay day
Anonymous
map-marker Wichita, Kansas

Trying to access my account but my phone is shut off. i have the money in my account but cant access it

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i love daily pay. but if something happens like your phone gets shut off you cant get into daily pay.

they need to have some more for verification.

like email and maybe a back up number. there should be other ways to be verified.

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User's recommendation: have a back up number.

Vance C Kjd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

T log in, no longer have old phone, customer service not helpful

I broke my phone. The replacement has a new number.

There's no way to verify it's me, because you only have the old phone number to send the verification code. Why can't I have it sent to my email?

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Preferred solution: Just to be able to log into Daily pay!!!

User's recommendation: Make sure you have 2 ways for daily pay to verify that it's you, not only 1 phone number..

Oval Nyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to update email and phone number

I called to update my email and phone number they said I would receive an email to get it fixed so I could use my daily pay and I still have not received the email and can not see my balance of what I make daily can you help me with this

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Perry L Amw

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Verified Reviewer

Cant verify

It still wont let me connect with my employer.. i called and they tell me that i need to add my phone number and email.

How can i when i cant even sign in??? No one will help

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Preferred solution: Into my account

Anonymous
map-marker Margate, Florida

To change the number on my daily pay

You need to assist more better with the issue we having I need my money in I have to wait up to 72 hours to get assisted

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